Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Supply Chain Engineering

Job Sub Function:
Field Service Engineering

Job Category:
Scientific/Technology

All Job Posting Locations:
Seoul, Korea, Republic of

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for Field Service Engineer - Electrophysiology based in Seoul.

Key Responsibilities

Under limited supervision and in accordance with all applicable company policies, procedures, and compliance standards, this position will:

• Provide onsite and remote technical support for Biosense Webster products through customer-facing service activities and technical support channels.
• Install, configure, maintain, repair, and upgrade equipment within assigned territories.
• Support preventive maintenance, troubleshooting, repair, and system performance optimization activities.
• Evaluate, diagnose, and resolve equipment issues to ensure reliable system performance and minimize downtime.
• Respond to customer inquiries and emergency service requests in a timely and professional manner.
• Provide technical support and guidance to physicians, nurses, biomedical engineers, and other healthcare professionals.
• Partner with customers and internal stakeholders to ensure a high level of service quality and customer satisfaction.
• Manage customer expectations before, during, and after service interactions.
• Monitor equipment performance, service trends, complaint history, and parts utilization to identify improvement opportunities.
• Analyze service-related data and implement corrective and preventive actions to enhance customer experience and operational performance.
• Maintain accurate and timely documentation within service management systems, including work orders, service reports, and related records.
• Process equipment returns and other service-related activities in accordance with company procedures.
• Manage allocated inventory, spare parts, equipment assets, and required audit activities.
• Act as a customer advocate by communicating customer needs and service-related issues to internal business partners.
• Support incident investigations and quality improvement initiatives as required.
• Complete all required product, technical, compliance, and safety training programs.
• Collaborate effectively with commercial, clinical, marketing, and other cross-functional partners to support business objectives.
• Follow Johnson & Johnson Health Care Compliance standards, company policies, and all applicable health, safety, and environmental requirements.
• Perform other duties as assigned to support business and customer needs.

Required Qualifications

• Bachelor's degree required, preferably in Biomedical Engineering, Electronics Engineering, Electrical Engineering, Computer Engineering, or a related technical discipline.
• 2 - 5 years of professional experience in Electrophysiology, Cardiology, Medical Devices, Healthcare Technology, Hospital Biomedical Engineering, Field Service, or a related technical or clinical support role.
• Strong troubleshooting, analytical, and problem-solving skills.
• Strong verbal and written communication skills in Korean and business-level English.
• Strong organizational and customer relationship management skills.
• Ability to work independently and effectively manage multiple priorities.
• Proficiency in Microsoft Office applications, including PowerPoint, Excel, Teams, and Outlook.
• Basic computer and technical diagnostic skills.
• Valid driver's license and ability to operate a company vehicle.

Preferred Qualifications

• Knowledge of service management systems.
• Experience using standard electronic testing equipment, including digital multimeters.

Working Conditions

• Office/Field time approximately 25%/75%.
• Ability to travel on short notice as required to support customer and business needs.
• Ability to operate a company vehicle with an appropriate driver's license.
• Ability to work weekends and "off hours" as needed to support customer and business needs.
• Heavy lifting of equipment and excessive standing, lifting, and bending will be required. May be required to lift up to 60 lbs.
• Use personal protective equipment (PPE) and safety devices as required.
• Respect and apply safety rules and procedures.
• Maintains healthcare vendor credentialing as an employee for BWI.

Legal Entity

MedTech

Job Type

Regular

Application Documents

Free-form resume AND cover letter is required (in English).

Application Deadline

Until the position is filled

Notes

• Preference will be given to individuals subject to national veterans' benefits and persons with disabilities upon submission of relevant documents as per applicable laws.
• Only candidates who pass the resume screening will be notified individually. However, notifications may be delayed due to company circumstances.
• If any false information is found in the application documents, the hiring may be canceled even after the offer is confirmed, and future applications may be restricted.
• Submitted documents will not be returned and will be deleted upon request.

Required Skills:

Preferred Skills:
Critical Thinking, Cross-Functional Collaboration, Equipment Maintenance, Execution Focus, Inventory Management, Lean Supply Chain Management, Predictive Maintenance, Process Improvements, Product Improvements, Project Engineering, Safety-Oriented, Science, Technology, Engineering, and Math (STEM) Application, Service Request Management, Technical Credibility, Technical Troubleshooting, Technologically Savvy, Work Order Management